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                        Support - How Can We Assist You? http://www.forum-lunjian.com/images/logos/litespeed/litespeed-logo.png 2021-07-12 23:39:34 Question about our software and service? Whether you have a general inquiry or question related to your billing or technical issue,We're here to help. Offering you timely and effective feedback. Read the FAQ, explore the wiki, visit the forum, create a support ticket, or access our premium support.
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                        How Can We Assist You?



                        LiteSpeed is a software company and does not host your site.

                        To find your hosting company, use this Hostfinder tool.


                        Community Support Solutions

                        • forum

                          Q&A Patrolled by Our Specialists

                        • wiki

                          Detailed Guide and Explanations

                        • docs

                          Product User Manuals

                        • blog

                          The Latest News, Features and Tips

                        • slack

                          Live Chat LiteSpeed User Community

                        • facebook

                          Tips and Glimpses Behind-the-Scenes


                        Frequently Asked Questions

                         Most Popular Questions

                        • What should I know about LiteSpeed licenses?

                          You must have a valid license in order to use LiteSpeed Web Server. LiteSpeed Cache (required for the use of our cache plugins) is included free in all of our current licenses and our 2-CPU+ legacy licenses, and is available as an add-on for all other legacy licenses.

                          Licensing is flexible. If your business changes and you require more or less power from your LiteSpeed Web Server, you can easily upgrade or downgrade your license. If you no longer wish to use LiteSpeed Web Server, you may transfer or release your license.

                          To learn more about LiteSpeed licenses, including how to handle license errors, please visit our wiki.

                        • Can I upgrade/downgrade licenses?

                          Yes, but there are some guidelines.

                          Leased:
                          • You can upgrade or downgrade any leased license to any other Web Host or Site Owner leased license at any time.
                          • You can upgrade a Free Starter license, but you cannot downgrade to one.
                          • You cannot upgrade a leased license to an owned license. If you wish to switch to an owned license, you must wait until the end of the leased license billing cycle, and order a new owned license.
                          Owned:
                          • You can upgrade an owned license but it will not extend the update expiration date. It will only give you a higher license.
                          • You must purchase the yearly addon, if you wish to extend the update expiration date.
                          • You cannot downgrade any owned licenses.
                          Invoicing:
                          • Downgrades are effective immediately, and a prorated credit for the difference in price between the two licenses for the remainder of the current billing cycle will be posted to your account.
                          • Upgrades will result in a new invoice with a prorated charge for the difference in price between the two licenses for the remainder of the current billing cycle. The upgrade is effective upon receipt of payment.
                          • The next billing cycle's invoice will reflect your new full monthly/yearly price.

                          If you have any special needs not covered by the above, please contact our license department via ticket.

                        • How can I improve my site’s performance?

                          Improving your site’s performance is our mission. All of our products are made with this goal in mind. Learn more about how LiteSpeed Web Server and our cache solutions can deliver superior performance to your site.

                        • Can I use LiteSpeed in a clustered environment?

                          Take a look at LiteSpeed Web ADC. A 100% software solution, LiteSpeed Web ADC can run anywhere - private dedicated hardware, hosted environments, clouds, etc. Our flexible subscription model allows on-demand scaling to handle everyday traffic and seasonal spikes alike.

                        • How do I install LSWS in my Linux environment?

                          Our wiki contains detailed installation instructions for a variety of platforms: cPanel, DirectAdmin, Plesk, CloudLinux, and more. See Installation.

                        • How do I use LSWS on a cloud platform?

                          LiteSpeed Web Server may be installed on Amazon Web Services or GoogleCloud.

                        • Does LiteSpeed work with most of the common WAF rules?

                          LiteSpeed works OWASP, Atomic, Comodo WAF (ModSecurity Rules). Learn More  

                        • How do I set up LSCache?

                          You will need to define a cache root and set your server’s cache policies. We have separate instructions for those who wish to use LSCache via a web app plugin, and those who will not be making use of one of our plugins.

                        • Can you configure this for me?

                          Absolutely. We offer immediate, specialized support from a core development team member. Web server installation, performance tuning, cache setup, anti-DDoS configuration, and more is available for purchase in our store.

                         Wiki

                        Visit our wiki for more information


                         Bug Report

                        Sending your bug report request here


                         More Info

                        For additonal info, please submit a ticket request


                        Our Support Services


                        premium-support-diagram

                        Our Premium Support Includes

                        Users in need of immediate, specialized support have the option of ordering our premium support.

                        Premium support gives you access to our experienced system administrators, many of whom are part of our core development team.

                        In our online store, we offer a number of premium support packages for installation, optimization, and personalized troubleshooting.

                        Popular Services

                        • Join the "LiteSpeed Edge Users" Google Group for cutting-edge builds notification.

                        • JOIN NOW

                        Privacy Policy

                        Privacy Policy

                        LiteSpeed Technologies, Inc. (aka “LiteSpeed”) is committed to protecting your privacy. This policy ("Privacy Policy" or "Policy") explains our practices for our site, www.forum-lunjian.com ("Site"). You can visit most pages of the Site without giving us any information about yourself, but sometimes we do need information to provide services that you request. By using this Site or any products or services provided through the Site, you expressly consent to the use and disclosure of information as described in this Privacy Policy.

                        LiteSpeed reserves the right to revise, modify, add, or remove provisions to this Privacy Policy at any time. If we make changes to this Privacy Policy, we will update the Effective Date to note the date of such changes. LiteSpeed encourages you to review this Privacy Policy periodically for any changes. IF YOU DO NOT AGREE WITH ANY OF THE TERMS BELOW, YOU SHOULD NOT USE THIS SITE OR THE PRODUCTS OR SERVICES OFFERED BY LITESPEED TECHNOLOGIES AT THIS SITE.

                        Collection of Information

                        Personal Information.

                        LiteSpeed will ask you for certain “Personal Information” when you complete registration or product information request forms on the Site, including but not limited to your name, address, telephone number, email address, and credit card information. You can always choose not to provide us with the requested information, however, you may not be able to complete the transaction or use our products or services if you do not provide the information requested.

                        Non-Personal Information.

                        LiteSpeed may collect non-personally identifiable information from you such as the type of browser you use, your operating system, the screen resolution of your browser, your ISP, your IP address, which pages you view on the Site and the time and duration of your visits to the Site (collectively, “Non-Personal Information”). LiteSpeed may associate Non-Personal Information with Personal Information if you register with the Site.

                        User Communications.

                        If you communicate with us, we may collect information relating to that communication whether it takes the form of email, fax, letter, forum posting, blog comments, testimonials or any other form of communication between you and LiteSpeed or Submitted by you to the Site (collectively, “User Communications”).

                        Server Information.

                        If you use one of our software products such as LiteSpeed Web Server or LiteSpeed Web ADC, we may collect certain information concerning such software and concerning the server upon which the software operates. This information includes: (a) the licensed or unlicensed status of the software; (b) the source from which the license for the software was obtained (i.e., LiteSpeed or a LiteSpeed affiliate); or (c) information about the server upon which the software is installed including (i) the public IP address, (ii) the operating system and (iii) the use of any virtualization technologies on such server ((a) through (c) collectively, “Server Information”). Additionally, “Server Information” may also include information collected from you by LiteSpeed in the event that you request technical support services including without limitation, IP addresses, usernames, and passwords necessary to login to SSH, the root directory of the server upon which you installed the LiteSpeed software and any affected accounts including email accounts, control panel accounts, MySQL accounts, CMS accounts and other accounts.

                        Use and Storage of Collected Information

                        LiteSpeed may use Personal Information to create and authenticate your account, to respond to your requests, to provide you with customer and technical support, or to provide you with information regarding our products, services, partners, and company. You may update your Personal Information with us at any time, but we may maintain records of any Personal Information you disclose to us indefinitely, unless otherwise requested as outlined below.

                        We may use User Communications in the same ways we use Personal Information. If you communicate with us for a particular purpose, we may use your User Communications for that purpose. For example, if you contact us for technical support, we may use your communications to provide technical support to you. We may maintain records of User Communications you transmit to us indefinitely, unless otherwise requested as outlined below.

                        LiteSpeed may use Non-Personal Information to maintain, evaluate, improve and provide our Site, the Services and any other LiteSpeed products and services. We may retain Non-Personal Information indefinitely.

                        We may use Server Information to provide you with technical support services and to maintain, evaluate, improve and provide LiteSpeed products and services. We may also use such information to investigate unlicensed (and therefore unauthorized) uses of our software. LiteSpeed may maintain Server Information indefinitely, with the exception of usernames, passwords, and other login information given in connection with support service requests. Such login information will be purged when the ticket is closed.

                        Disclosure of Collected Information

                        LiteSpeed will only disclose Personal Information to third parties if acting under a good faith belief that such action is necessary, including but not limited to: (a) to resolve disputes, investigate problems, or comply with laws or regulations; (b) to enforce our Terms of Service; (c) to protect and defend the rights, property, or safety of our company or our users; or (d) in the event of a merger, acquisition or sale of all or substantially all LiteSpeed assets. Other than this limited activity, we do not share, sell, or rent any personal information to third parties.

                        You will receive notice in the form of modifications to this Policy when information about you might go to third parties other than as described in this Policy, and you always have the opportunity to contact us as set forth below if you do not wish your information to go to third parties.

                        LiteSpeed cannot be responsible for protecting your information if you share such information in publicly available sections of the Site such as the user forums, blog comments, or testimonials section. You should use your own judgment in disclosing this information on the Site.

                        Use of Cookies

                        “Cookies” are small pieces of information that your browser stores on your computer on behalf of a website that you have visited. Cookies may be used in order to complete transactions on our site. You can always choose not to accept cookies with the settings of your web browser, however, you may not be able to complete these transactions if you do not accept cookies.

                        Security of Personal Information

                        We use reasonable security methods to protect your personal information from unauthorized access, use or disclosure. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. While we try to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

                        LiteSpeed uses industry-standard SSL-encryption to protect sensitive data.

                        In the event that LiteSpeed becomes aware of a security breach, unauthorized disclosure or inadvertent disclosure concerning your information, you agree that LiteSpeed may notify you of such an event using the Personal Information previously provided.

                        You are responsible for maintaining your account’s security.

                        GDPR Statement

                        LiteSpeed Technologies values your users’ privacy. Although our software does not directly collect any personally identifiable information from visitors to your site, LiteSpeed may still be considered a data processor, as user information may be temporarily cached and/or logged, as outlined in this document.

                        Servers

                        LiteSpeed Web Server, OpenLiteSpeed, LiteSpeed Web ADC, and related software may record IP addresses as a part of normal logging. An access log and an error log may record visitor IP addresses and URL visited. The logs are stored locally on the system where LiteSpeed server software is installed and are not transferred to or accessed by LiteSpeed employees in any way, except as necessary in providing routine technical support if you request it. This logging may be turned off through configuration. It is up to individual server administrators to come up with their own schedule for removing such logs from the file system.

                        Cache Solutions

                        Our cache plugins potentially store a duplicate copy of every web page on display on your site. The pages are stored locally on the system where LiteSpeed server software is installed and are not transferred to or accessed by LiteSpeed employees in any way, except as necessary in providing routine technical support if you request it. All cache files are temporary, and may easily be purged before their natural expiration, if necessary, via a Purge All command. It is up to individual site administrators to come up with their own cache expiration rules.

                        LSCache for WordPress

                        In addition to caching, our WordPress plugin has an Image Optimization feature. When optimization is requested, images are transmitted to a remote LiteSpeed server, processed, and then transmitted back for use on your site. LiteSpeed keeps copies of optimized images for 7 days (in case of network stability issues) and then permanently deletes them.

                        Similarly, the WordPress plugin has a Reporting feature whereby a site owner can transmit an environment report to our server so that we may better provide technical support.

                        Neither of these features collects any visitor data. Only server and site data is involved.

                        Support Services

                        Sometimes, when you request technical support, LiteSpeed may ask for login credentials to various areas of your site. You may refuse to share such credentials, however refusal may impact LiteSpeed’s ability to provide the requested support services.

                        Upon completion of a support ticket, LiteSpeed immediately deletes all login credentials you may have shared.

                        Any user data encountered by LiteSpeed is kept strictly confidential. We never provide your support ticket information to any third party without your explicit consent.

                        Contact Us

                        If you would like to update information that you have voluntarily provided to us, stop receiving information from us, or exercise any of the rights granted to you under Privacy Laws, including the EU’s General Data Protection Regulation, please e-mail info@litespeedtech.com.

                         

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